FAQ
1 Wholesale
1.1 To who delivers Dutch Tactical & Safety Distributor?

Dutch Tactical & Safety Distributor delivers only to companies.
As a wholesaler, we explicitly do NOT deliver to private individuals.

2 Create an account
2.1 Am I obliged to make an account?

Yes, creating an account is neccassary.
Only then are the prices visible on this website.
Creating an account is FREE.

2.2 How do I create an account?

Follow these steps to create an account.
1. Go to ' My Account' at the top right of the website.
2. Fill the data and requested password.
3. Now click on register.
4. Your information will be assessed, than you are registered. You will receive a confirmation by e-mail.

2.3 How do I change my personal data of my account?

You can modify your data by going to 'My Account' at the top right of the website. From your Account Dashboard you can view a snapshot of your recent account activity and update your account data. Select a link to view and to edit the date.

2.4 Are my personal data safe?

NLTactical ensures that your data is treated confidentiall. For more information, read the Privacy Policy.

3 Ordering and Payment
3.1 How do I place an order?

You can simle place an order through the cart button. Once you have finished shopping, click in the "shopping cart" on "finalize order". Fill in your data, choose the shipping method and select the preferred payment method, check your order and when you click on 'buy' the order is placed.

3.2 What are the (safe) payment methods?

Sisow
We offer various payment options; IDEAL, Bancontact, Mister Cashand SOFORT Banking. All transactions are decoded and protected by the SSL-protocol.

Paypal
It is also possible to pay with Paypal, MasterCard, Visa or American Express.

Bank transfer
It is also possible to pay by Bank transfer.
If we received the payment before 15:00, we will send the order immediately. 

Pick up and pay the order in our showroom
You can pick up and pay your order at our showroom and warehouse in Apeldoorn, The Netherlands. Please give us a call or send us an e-mail first. 

3.3 Are there extra charges for the different payment methods?

No, Dutch Tactical & Safety Distributor don't charges extra cost at any payment methode.

3.4 Are administration costs charged?

No.
Creating an account is FREE.
Placing an order is also FREE.

4 Delivery
4.1 What is the delivery time?

Orders placed on weekdays before 5 pm (CET) will be shipped the same day. This applies for the majority of our products. We will do our very best to send each order as fast as possible. Is the item not in stock ? This is shown by the article, also with the associated delivery. You will always be kept informed about the shipment of your order.
Your delivery time is noticed in the shipping cart, when you select your country.

4.2 What are the shipping cost?

If you have placed an order on www.dutch-tactical-safety-distributor.com you can choose between two options how you want to receive the order. The order can be shipped to you for a competitive price or you can make an appointment to pick up your order at the warehouse in Apeldoorn. You can calculate the shipping costs in the shopping cart.

5 Returns and exchange
5.1 How can I return or exchange an article?

You can return and exchange the article(s) in 14 days. Please contact first [email protected] or the contact form on this website. You have to pay for the delivery cost; for sending the articles back to us and if we have to send the article(s) to you. We only accept the return or echananche if the article(s) provided with the labels and the original packaging, not damaged and/or have been used. When we received you package, you receive in 5 workdays the payment (excl. the delivery cost) back.
It is also possible to return or exchange the article(s) in our showroom with warehouse. Please contact first.
If you prefer, you can use this form for exchange.

6 Questions and complaints
6.1 I have got a question or complaint. What now?

Do you have questions or comments? Please let us know!
You can send us an e-mail, [email protected], or full in the contact form on this website.